Frequently Asked Questions
Everything you need to know about your Elite Fitness journey.
What is the standard shipping time for gym equipment?
Standard shipping typically takes 3-5 business days for accessories and 7-10 business days for heavy equipment like treadmills or power racks.
Do you offer professional installation services?
Yes, we offer white-glove assembly services for all large cardio and strength machines for an additional fee at checkout.
What is your return policy for supplements and apparel?
Unopened supplements and unworn apparel with tags can be returned within 30 days of purchase for a full refund or store credit.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking link and a unique carrier number to monitor your delivery status.
Does your equipment come with a manufacturer warranty?
All Elite Fitness hardware includes a minimum 1-year manufacturer warranty covering parts and labor, with extended protection plans available.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free financing options through Affirm for larger equipment purchases.